Privacy Policy For Merchants/Sellers

For sellers/merchants utilizing Shopuze to operate their online stores/shops

1. Introduction :

   If you're a merchant utilizing Shopuze for your business or a Supplier or Retailer involved in Handshake, we gather and utilize your personal information to offer you access to our platform and its services. This assists in enhancing your business management and customer interactions. Make sure to also go through our comprehensive privacy policy that is applicable to all individuals whose data we handle.

2. The information we gather about you and the reasons for collecting it :

   We gather personal details when you register with Shopuze, utilize our platform, or provide your information in other ways. Occasionally, we might employ third-party service providers to assist us in examining accounts for fraud or other concerns. Generally, your information is essential for using our platform. We handle your personal data to fulfill our agreement with you or due to our genuine interests in managing our business relationship, preventing risk and fraud, delivering efficient services, enhancing our offerings, and responding to your needs. In certain instances, we only manage your personal information with your consent.

   What we collect	How we utilize it
   Details that you furnish concerning yourself and your business, such as your personal name, the names of your staff or other individuals linked to your enterprise, the name of your company, address, email address, and contact number.	Enabling you to access and utilize our platform and associated services (such as verifying your identity, addressing platform-related concerns,and sending invoices). Delivering advertisements and promoting products or features to you. Meeting legal obligations. Safeguarding against fraudulent utilization of our services.
   The payment details you share with us, including your credit or debit card number and bank account information.	In order to offer you access to our platform and related services To process payments for the services we provide
   Details of how you interact with Shopuze websites, your account, andour platform, including the type of device and browser you use, yourinternet connection, your IP address, and how you navigate through our websites and platform. We gather some of this data using "cookies" orsimilar technologies directly from your device. For a deeperunderstanding of how we employ these technologies, please refer toour Cookie Policy.	To grant you access to and enhance our platform and associated services (such as identifying ways to enhance the platform's usability) To customize the platform to your preferences To promote products or features to you To safeguard against fraudulent use of our services
   Copies of official documents from the government and/or an image ofyou holding your identification that you share with us.	To confirm the accuracy of the information you've provided If we have to confirm who you are (for example, to safeguard you from identity theft or fraud) To make sure we're talking to the right person if you reach out to us To aid us in identifying or confirming account ownership To meet legal obligations To prevent unauthorized access to your account To enhance the overall security of our services
   If you utilize Shopuze Payments, we gather more detailed details thatyou furnish concerning your business. This encompasses your business location, business category, business identification number, bankaccount particulars, birth date (if you operate as an individual businessproprietor), and, in certain situations, government-issued identification (such as GSTIN, Employer Identification Number, or Tax Identification Number).	To establish and oversee your Shopuze Payments account To deliver the Shopuze Payments services to you To watch over fraud and risk evaluation To follow legal obligations (like "know your customer," anti-money laundering, or anti-terrorism regulations) To offer tax-related documents

   We also collaborate with companies that furnish us with details regarding merchants or potential merchants. This partnership helps us safeguard against fraudulent activities and also comes into play when we sponsor events or initiatives.

3. When and for what reasons we disclose your information to third parties :

   Managing a business comes with its challenges, and to assist you in navigating these complexities, we partner with various companies. Through these collaborations, we can offer you an array of services aimed at supporting your business endeavors. In certain cases, we may share your personal information with these companies to enhance the delivery of Shopuze services to you. This approach ensures that you receive comprehensive assistance in operating and growing your business.

   We also engage in sharing your personal information under the following circumstances:

   Preventing and Investigating :

   We may share your information when we suspect fraudulent activities, threats to physical safety, illegal actions, or breaches of contractual agreements (such as our Terms of Service) or our established policies (like our Acceptable Use Policy). This proactive approach helps us maintain a secure environment for our users.

   Enhancing Marketing and Advertising :

   Collaboration with third parties may involve sharing your information to optimize our marketing and advertising efforts. This allows us to tailor our promotions to your preferences and ensure a more relevant experience.

   Legal Compliance :

   In order to adhere to legal obligations, respond to court orders, or fulfill other government demands, we may share your data as required.

   Business Transactions :

   If we engage in transactions such as asset sales, purchases, mergers, or re-organizations, your personal data might be shared with relevant third parties involved in the negotiations. This could include prospective buyers, sellers, new owners, or parties overseeing a change in corporate control, such as a restructuring or asset sale.

   These practices underscore our commitment to maintaining a safe environment, optimizing your user experience, meeting legal requirements, and ensuring transparency during business transactions.

   Furthermore, a vast majority of merchants who operate on the Shopuze platform often utilize external services beyond Shopuze to enhance their business operations. These services can include third party store management, various sales channels, payment gateways, and shipping/logistics providers.

   It's important to note that Shopuze does not have control over how these external services handle your personal information. To ensure that your privacy expectations are met, we recommend thoroughly assessing any additional services you utilize. When opting for non-Shopuze services, you have the opportunity to examine the level of access each app has to your information or your store's details.

   This approach empowers you to maintain transparency and make informed decisions about the third-party services you integrate with your Shopuze store, safeguarding both your business and your customers' data.

4. Your control and authority over your information :

   A significant portion of your personal information can be easily accessed and edited directly through the Shopuze admin interface. If you encounter any information that you're unable to access or modify through this platform, you have the option to initiate a data subject request via our contact support methods.

   To delve deeper into this process, we recommend referring to our Comprehensive Privacy Policy, which provides a comprehensive overview of how we handle data subjects' requests and the related procedures. It's important to acknowledge that while certain data subject rights are applicable in specific situations, there might be limitations imposed by legal considerations.

   By providing you with these avenues, we aim to empower you with the ability to manage and control your personal information with ease and transparency.

   Before submitting a request, review our comprehensive guide on data rights to ensure you understand the process and potential outcomes.

   Responses to data subject requests may have associated timelines due to processing and verification steps, so we appreciate your patience.

   Periodically, we update our data processing and handling practices. We recommend staying informed by checking our policy updates.

   Please respect the seriousness of such requests; misuse or frivolous claims can strain resources and delay processing for genuine concerns.

5. Information belonging to your valued customers :

   To support the operation of your business, we gather and utilize personal details concerning your customers. This process is primarily guided by your instructions and is further elaborated in our Data Processing Addendum. Legally speaking, we are categorized as a "data processor" and a "service provider" under relevant privacy laws in regions like Europe, the UK, and the US.

   As the decision-maker for how your customers' personal information is managed, it's crucial to ensure your customers comprehend how you (and we, on your behalf) collect and manage their personal data. This can be achieved by having a privacy policy displayed on your store that outlines the data you collect, its usage, and who it is shared with.

   To simplify this process, you can explore our privacy policy & other policies related all pages section. If you are collecting any form of "sensitive" personal information from your customers (such as social security numbers, driver's license details, passport numbers, account credentials, financial data, precise location information, health or genetic data, racial or ethnic origin, or religious or philosophical beliefs), it's important to obtain explicit, affirmative consent from your customers before using or processing this data.