Overview
At Shopuze, trust sits at the core of our relationship with you. Entrusting us with your details means believing in our commitment to uphold your privacy. Our approach to product and service development is steered by three pivotal principles. These guiding tenets provide a window into our philosophy concerning your data and its protection.
Shopuze offers a Software as a Service (SaaS) platform, providing merchants with comprehensive solutions for website creation, lead generation, payment processing, logistics, and other e-commerce services. This Privacy Policy outlines our commitment to safeguarding personal data and the methods we employ in managing this data.As a platform, Shopuze is designed to serve merchants. Throughout this policy, we may refer to sellers or merchants as "you". We gather and use personal details about you, your employees, and any individuals acting on your behalf when you access our websites and use Shopuze. Should customers visit or make purchases from a Shopuze-powered store, we might collect their personal information on your behalf and under your direction.We recognize the significance of personal data to both you and your customers. We are devoted to maintaining the integrity and security of data on our Platform.
This Privacy Policy is crafted in line with current laws and regulations.It covers:- The reasons for our data collection.
- How and why we use, store, share, and transfer personal data.
- The security measures we employ.
- Rights of the data subjects and methods to manage their personal data.
Before using Shopuze, it's crucial to read and fully grasp this Privacy Policy. By using our platform or any related services, you confirm your understanding and agreement to this policy. If you disagree with any part of this policy, please refrain from using Shopuze and its services. For clarity and ease of understanding, we've included key definitions in an appendix attached to this Privacy Policy.
Important Points to Note:
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Our Role in Your E-commerce Business
- Shopuze offers services that support your e-commerce store. When you utilize our services, we may collect and process personal information from your customers upon visiting or ordering from your store.
- In legal terms, Shopuze acts as a “data processor.” This role is defined by our agreement with you and this Privacy Policy.
- You play the role of the personal data controller, which means you determine how your customers' personal data is used. You're responsible for explaining this to your customers. Ensure they understand by posting a clear privacy policy on your store detailing data collection, usage, and sharing methods.
- All queries regarding personal information processing from your customers should be addressed by you. If customers have specific questions about a merchant or store's data handling, they should refer to that store's privacy policy.
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Handling of Sensitive Information
- Before sharing any sensitive personal information with us, ensure you have considered it appropriate to do so. By providing us with this information, you consent to the processing methods detailed in this Privacy Policy.
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Age Restrictions
- Shopuze serves only to users aged 18 and above. We don't knowingly collect information from minors under 18, nor offer them any services.
- Before using our services, confirm you meet the age requirement and have understood this Privacy Policy in its entirety.
- If you believe we might have unintentionally gathered data from someone below 18, please inform us. We'll strive to delete such data promptly.
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Your Rights Over Personal Data
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You have various rights concerning your personal data:
- Accessing or correcting it.
- Deleting it.
- Closing your account.
- Withdrawing consent.
- Prompt responses to your queries.
- We are committed to ensuring you maintain control over your personal information.
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You have various rights concerning your personal data:
Through this Privacy Policy, you will gain understanding on:
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Our Collection and Use of Personal Information :
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Collection Sources and Principles:
We gather your personal information that you by choice provide, from your interactions with our Platform, and from third parties. This collection is driven by the principles of legality, legitimacy, and necessity. -
Authorization:
Unless the law states otherwise, we'll only collect and use personal information with your consent. Ensure that when you use your customers' personal data, you have their clear approval. -
Platform Evolution:
As the Platform and Shopuze products/services grow and adapt due to business strategies, there may be updates or changes. Should our data collection or use goals change from what's outlined in this Privacy Policy, we will provide you with reasonable notice and obtain your consent before proceeding.Information we collect How we use such information We ask for details like your name, email, phone number, and login details. Sometimes, we'll also need your address, business number, and tax number. We need to check who you and your team are. We'll give you info about using our platform, like sending verification codes or updates, and contact you if there are issues or new features. You add customer details to our platform, like their names, emails, and phone numbers.
What your customers tell us includes:Their sign-up details like name, email, and other info you're allowed to gather, such as birthdays or genders.
Checkout details like name, email, delivery, and payment info.
We also track their browsing actions, device details including IP address, and their online connections including network connection using 'cookies' and details how they browse the store.
When you add text, pictures, or videos to our platform,we can see when and where you added them.
If you want to use this, we'll ask to access your device's camera, photos, mic, and location. If you say 'no', you can't use this feature, but everything else on Shopuze works fine.
If what you add has personal details, make sure you have clear permission from the person it's about.
To give you the right services, run your store, manage customers, complete sales, handle orders, watch transactions, prevent frauds, update you on products,and fix problems.
To enhance our offerings and give you tailored services, like helping you understand your customers to grow your business.
Please see the part in our Privacy Policy about getting permission from your customers.
To offer you the right services on our platform, like helping with store and customer management.
We use 'cookies' to collect info about the devices you and your team use often.In which, frequently used personal devices, including the IP address, device model & identification number, operating system, resolution, and telecom operator; and log & lag information, including network diagnosis, click events & records, browsing history and potentially unsafe URLs, and retain them as required by applicable laws. To give you access to and enhance our platform's features, offer tailored services, promote new offerings, and fix any problems. The payment details you give us, like your credit/debit card or bank account number, and your billing history. To bill you for our services with your permission and help you see your payment history. When you use Shopuze Payments, we ask for more details. This includes your contact info, address, business number, bank details, and info about key people in your business. If you're a solo business owner, we'll need your personal ID number. We also check your store's history, activities, and transactions. To set up and handle your Shopuze Payments account, offer you payment services, watch out for fraud, follow the law (like checking customer details, anti-terrorism laws preventing illegal money actions), and give you tax documentations. -
Customer Consent :
By using our platform and services, you agree and allow us to collect and manage your customers' personal data. You promise that your customers have given you the right to share this data with us.When you give us details about someone else (like your customers), you must make sure they've agreed to this. But, if legal rules stop us, we might not be able to fulfill your request. -
Exceptions to Consent Needs :
There are times when we don't need a person's permission to use their personal details, based on the law. These include:- Legal obligations;
- Matters of national security or defense;
- Public safety, health, or major public concerns;
- Cases involving crime, like investigations or court trials;
- When it's vital for someone's safety or rights, and getting permission is hard;
- If the person has already made their details public;
- When a contract needs it;
- Using information that's openly available;
- To keep our platform working smoothly, like fixing issues;
- Any other reasons the law allows.
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How we use “cookies” and related tracking tools :
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What are "cookies"
A cookie is a tiny data file placed on a user's computer, mobile, or other smart devices by a website server during website visits. It typically includes unique identifiers, the name of the site, and a mix of numbers and letters. When a user revisits the site, the website can recognize their browser using these cookies. This helps in remembering user preferences and other details. -
Using "cookies"
When someone visits our website, we use cookies and similar tools to gather details like device type, operating system, unique device IDs, and the visitor's IP address. This also lets us track their browsing actions and clicks, helping us understand their online environment. These cookies help us recognize return visitors, enhance the website's user experience, and tailor it to their preferences. While visitors can adjust their browser settings to decline our cookies, doing so might limit some website features.
On our Shopuze site, cookies and similar tools help us recognize if a visitor is one of our users or one of their customers each time they access our platform or services. This means they don’t have to log in or verify their identity on every page.
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Managing "cookies"
A cookie is a tiny data file placed on a user's computer, mobile, or other smart devices by a website server during website visits. It typically includes unique identifiers, the name of the site, and a mix of numbers and letters. When a user revisits the site, the website can recognize their browser using these cookies. This helps in remembering user preferences and other details.Users can control or delete certain tracking tools based on their preferences. Many browsers offer a Do Not Track option, which sends a request to sites asking not to be tracked.
Besides our own controls, users can turn cookies on or off in their web browsers. While most browsers automatically accept cookies, these settings can be modified. More details are available in the browser's help section or its user guide.
For guidance on controlling cookies in popular browsers, users can refer to the browser’s documentation.
On our Shopuze site, users can remove tracking tools by clearing their browser cache.
For those browsing without logging in, we gather essential cookies to offer the browsing experience and deliver our services.
Keep in mind, if users opt out of tracking or delete these tools, they might need to adjust their settings manually each time they visit. This could impact the quality of their experience, and some features might not work as intended.
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How we handle, share, move, and reveal personal data :
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Handling Information -
Some features on our Platform are provided by external partners. We might give these partners, including tech service providers, specific personal details to manage. For instance, when using the auto-payment function, third-party payment companies might handle your card details to charge you for services you've chosen. When using Shopuze Payments, we might let certain third-party providers, assisting with client identification and risk monitoring, manage both your and your customer's details. We have confidentiality agreements with these providers outlining the data handling objectives, duration, and both parties' duties. We ensure they manage the data following our guidelines and this Privacy Policy. If you're uncomfortable with these partners managing the necessary personal data, some services might be unavailable to you or your customers. -
Distribution of Information -
We don't distribute personal data to external entities unless one of the following conditions is met:- When requested by the individual concerned or with their clear approval;
- To meet our legal and regulatory obligations;
- If it concerns national security or defense;
- Pertaining to public safety, health, or significant public concerns;
- Linked to criminal probes, prosecutions, court proceedings, or law enforcement;
- To protect someone's life, assets, or vital rights when getting permission is challenging;
- If the person in question has made the data public;
- If the data is sourced from public and legal disclosures;
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Sharing within Shopuze's related entities:
We might share your data with our subsidiaries to offer Shopuze goods and services, suggest products or services, solve account problems, or safeguard the safety of our subsidiaries, other users, or the public. You recognize that we may distribute your and your clients' information this way. We only share what's needed, adhering to this Privacy Policy's guidelines. If we distribute sensitive information or if our subsidiaries have different intentions for the data, we'll ask for your approval again;
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Partnering with third-party entities:
We only distribute data for valid, legitimate, necessary, distinct, and clear reasons, and only the essential information to offer services to you or your clients. We won't distribute data that can identify individuals unless allowed by law. Typically, these third-party entities handle the data independently after getting the individual's approval. They might have distinct privacy policies and user terms. We advise both you and your clients to understand and adhere to these terms.
- Here's how we distribute data with third-party partners:
Approved payment associates When you use an international credit card to make payments in U.S. dollars or other local currencies for certain payment or subscription features, our third-party payment associates like CCAvenue, Paypal and Stripe handle the transaction. We only share the essential details with them to facilitate these transactions. Any payments made with an international credit card will be processed by the mentioned third-party partners and then transferred to our related companies as detailed below:
If your contracting party under the Shopuze Terms is Shopuze Ptv Ltd : Shopuze Ptv Ltd (registered address: 410, Unique Square, Causeway link road - 395004, Surat ), and then remitted via licensed third-party payments partners to Shopuze Pvt. Ltd.
When you utilize Shopuze Payments, we might share specific personal details with our payment partners upon their request. This could include your business name, registration number, or, for individual merchants, your name and personal ID, along with transaction-related data. This sharing is to aid in fraud detection, risk monitoring, and to adhere to legal protocols like "Know Your Customer", and laws related to anti-money laundering or counter-terrorism.
Approved data analysis collaborators. Without your permission, we won't give your customers' personal details to our data analysis partners. Instead, we'll give them aggregated data that doesn't single out any customer. These partners might combine this data with other information they've legally gathered for their analyses. Other suppliers, collaborators, and associates. We may collaborate with other vendors, service providers, and partners to deliver Shopuze services. This includes offering technical infrastructure, customer support, facilitating transactions, or conducting research. We ensure that they stick to data protection standards and mandate them to handle personal data based on our guidelines, this Privacy Policy, and other pertinent security protocols. Approved marketing collaborators. Without your permission, we won't share your customers' personal details with marketing collaborators. We'll only share data about their ad reach and effectiveness, or present information in a way that doesn't spersonally identify any specific customer. These partners might combine this data with other information they've legally acquired for advertising or making informed decisions. Moreover, most merchants use non-Shopuze tools or services on the Platform, like apps from the App Store or payment and delivery services. These are provided by third parties and don't follow the rules of this Privacy Policy. When you give information to these third-party services, you're giving it directly to those providers. Even if accessed through the Platform, it's essential to follow the privacy rules of these third parties. We don't oversee the content of third-party sites and can't support for their privacy and security practices. Always review third-party privacy policies before sharing personal details with them.
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Transfer of Information -
Generally, we avoid handing over control of personal data to outside parties, unless one of the following conditions is met:- Upon request from the individual whose data it is, or when you give us clear permission in advance;
- As part of our legal obligations;
- If it concerns national security or defense;
- If it's about public safety, health, or major societal interests;
- In cases related to criminal probes, legal proceedings, or law enforcement;
- When protecting an individual's life, assets, or vital rights, especially when getting consent is challenging;
- If the individual has already made their personal information public;
- If the data comes from sources that are legally available to everyone;
- If there's a shift in our business structure, like during a merger, takeover, restructuring, or bankruptcy.
Making Information Public -
Normally, we won't share your personal info with the public or unknown parties. But, in certain cases, we might do so if you agree or if the laws and regulations requires it.
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Here's how you control your personal data :
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Accessing and Updating Your Info -
You can always check your Shopuze account to see your personal details. If you find mistakes or gaps in the information we have, or if the law allows, you can go to the "My Profile" on the Shopuze panel to fix or add information.
If you need to access or fix other personal details, or if you're having trouble using this right, just reach out to us. We'll get back to you quickly after checking your identity, unless the law says differently or our Privacy Policy says otherwise.
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Removing Your Personal Data -
You can ask us to delete your personal information, except when it's been made anonymous or if the law says otherwise:- We gathered or used your data against the law, rules, or our agreement;
- We shared or moved your data to others against the law, rules, or our agreement. We'll also ask them to erase it;
- You close your Shopuze account and stop using our services and the Platform;
- Other situations laid out by the law.
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Verifying Identity Before Removal -
Before we get rid of your info, we might need to make sure you're you to protect your account. Once that's sorted, we'll promptly delete your details from Shopuze's products and server.
However, we'll hold onto (but not use) your contact info and transaction records for the time allowed by the law. This is to help prevent crimes and uphold national security, as needed by the authorities. Just know, we might not delete it instantly from the backup system – that'll happen when the backup gets updated.
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Closing Your Account -
You can close your Shopuze account or any of our products as per the Shopuze Terms and other relevant terms. Just know that if you do, you won't have access to your Shopuze stuff anymore.
When you close your account, we'll check you're you and chat with you about what to do with your account's content. We'll either delete your info or make it anonymous, unless the law tells us differently.
Keep in mind, once your account is gone, it's gone. We won't get any more of your personal info or give you our stuff. This applies whether you later reopen your account with the same details. So, be careful before closing your account and save any important info you need.
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Limiting Automated Choices -
For certain things on the Platform, we might use automated systems to make choices, using information systems and algorithms. If these choices really impact your fair rights, you can ask us why. Just get in touch with us as shown in this Privacy Policy. -
Getting Back to You -
If you want to use your rights on your personal info or if you have questions, complaints, ideas, or suggestions, reach out to us using the methods we tell you about in this Privacy Policy. To keep things safe, we might need to confirm you're really you before helping.
Usually, we'll check who you are and respond within 15 business days after getting your request.
Generally, we don't charge for reasonable requests. But if you keep asking in a short time, we might need to charge you. And for requests that are really tricky (like needing a whole new system), we'll chat with you about what we can do.
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We Might Say No to your request -
There are times when we might not be able to fulfill your request, like:- When we have to follow laws or rules;
- When it's about national security or safety;
- When it's about public health or important stuff for lots of people;
- When there's some criminal stuff going on;
- If we see some bad intentions or misuse;
- To protect someone's rights even if they can't give permission;
- When answering you might really hurt you or others;
- If it's about secrets in business;
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How we keep your personal information safe :
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How Long We Keep Your Info -
When you use the Platform and any Shopuze products and services, we'll keep your and your customers' info as long as we need to. We promise to only keep it for the time we need to use it for the reasons you agreed to, unless the law says otherwise.
If you close your Shopuze account or we stop working, we'll stop collecting your info and delete or make it anonymous, as the rules say.
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Where We Keep Your Info -
Since we offer the Platform and Shopuze services to people in different places, your data might be sent, stored, or handled outside your country. Usually, we'll keep your info in India. But sometimes, for analysis, we might move it to other places. We'll make sure your info is protected just like it would be where you are, and we'll use encryption when we move it across borders.
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Keeping Your Data Secure with Technology
We're serious about making sure your info stays safe. We use smart technical methods to protect your personal info from being leaked, damaged, or lost. We use special technologies like SSL to make sure your data is secure when it's being sent. We also have systems in place to stop hackers from trying to steal your info. We use strong encryption to store your data and control who can access it. This way, your personal info won't be shared or changed without your permission, and we'll make sure it's not accidentally lost or damaged either.
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Keeping Your Data Safe through Organization
We take data security seriously and have put in place a careful setup to protect your info. We've got a team of experts responsible for making sure your data stays safe, and we follow all the rules and regulations about data protection.
We've also set up strict rules inside our company to make sure only the people who really need to see your info can access it. We limit access to the minimum necessary and make sure everyone knows how important it is to keep your info safe.
Our employees and contractors who might come into contact with your info go through special training and have to follow extra rules to keep your data safe. We use different levels of access for different roles, make them sign agreements to keep things confidential, and keep an eye on what they're doing to make sure your info is always protected.
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Ensuring Security through Agreements
When we get your data from another company, we make sure they have your permission and follow the rules. We ask them in writing to get your clear agreement before they give us your data. We also ask them to promise in writing that they got your info legally.If they break their promise and do something wrong with your data, we'll make sure they take responsibility.
When we share your info with our partners, we make sure they take care of it too.We ask them to sign agreements that say they'll do their part to keep your data safe. We lay out all the details about how they need to handle your info, and we'll keep an eye on them to make sure they're following through. If they don't, we'll hold them responsible.
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Responding to Security Issues
If something goes wrong with your data's security, we're ready to take action. We have a plan in place for emergencies. If there's a problem, we'll fix it right away, document what happened, and report it according to the rules.
If the issue could seriously harm you or your customers, like sensitive info getting out, we'll let you know what's going on. We'll explain the situation, what we're doing to fix it, how you can stay safe, and how we can help. We'll contact you through email, letter, phone, or notifications. If we can't reach everyone individually, we'll put out a warning.
Remember, the internet isn't perfectly secure. So, make sure to keep your Shopuze account safe with a strong password. If you think your info is at risk, especially your account details, get in touch with us right away. We're here to help keep your info safe.
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Keeping Your Data Secure with Technology
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Changes to This Privacy Policy :
Sometimes we need to update this Privacy Policy. When we do, we'll make sure the changes are part of this policy. If the changes mean your rights are significantly reduced, we'll give you a heads up. You'll see a notice on our homepage, get an email, or something similar. If you don't agree with the new policy, you can choose to stop using our stuff or close your Shopuze account.
Just remember, until you close your Shopuze account or stop using our services, this Privacy Policy still applies to you.
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Important Changes to This Privacy Policy
If there are big or important changes, we'll let you know clearly. These kinds of changes could include:- Our business changes a lot, like how we handle personal information, what kind of personal information we deal with, and how we use it.
- Your rights regarding personal information and how you can use them change.
- Our ownership or organization changes a lot.
- We start sharing, transferring, or revealing personal information with different main partners.
- Who you contact or how you complain about personal information stuff changes.
- The personal information security report says there's a big risk.
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Here's how you can reach out to us:
If you have any questions, feedback, or suggestions regarding this Privacy Policy, you can reach out to us using the following methods:
Customer service hotline :
Data protection/security email :
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Explanation of Definitions / Terms :
You:This refers to the registered seller or merchant user of Shopuze, including your employees, developers, and any other individuals authorized to use the Platform on your behalf.
Personal Information:This includes all sorts of information, whether recorded electronically or otherwise, that by itself or when combined with other details can identify a specific individual or provide insights into their actions. Personal information covered by this Privacy Policy encompasses items such as names, birth dates, ID numbers, biometric data, addresses, contact details, communication records, passwords, financial data, transaction details, and more.
Sensitive Personal Information:This type of personal information is particularly sensitive because if it's ever exposed, provided unlawfully, or misused, it could lead to harm to personal safety, reputation, mental or physical well-being, or even discriminatory treatment. Examples of sensitive personal information include ID card numbers, biometric data, bank account details, financial information, credit details, location information, health data, and transaction records.
Deletion:Deletion means taking out personal information from the systems that are involved in regular service functions. Once deleted, this information becomes unrecoverable and inaccessible.
Anonymization:Anonymization is a process that transforms personal information in a way that it becomes impossible to identify or associate with a specific individual. The result is information that remains meaningful but can't be traced back to you.
Personal Data Subject:This refers to you or any other individual whose personal information is being collected, used, or processed by us.
Shopuze:Whenever we say "Shopuze," we mean the online platform and associated services we provide to you.
Platform:This term is used to describe our online system, including the website and mobile app, that you use to access and manage your Shopuze account.
Products/Services:When we mention "products" or "services," we're talking about the various features, tools, and offerings that Shopuze provides to help you run your online business.
Consent:This means your agreement or permission for us to collect and process your personal information in accordance with this Privacy Policy.
Third Parties:These are individuals, organizations, or entities other than you or us.
Transfer:This involves moving personal information from one location to another, which could be within the same jurisdiction or to a different country.
Anonymize:This means transforming personal information in a way that it can no longer be associated with any specific individual.
Encryption:When we talk about "encryption," we're referring to the process of converting information into code to prevent unauthorized access.
Data Breach:If there's a security incident involving the unauthorized access, loss, or disclosure of personal information, it's called a data breach.
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List of Permissions Required by the Shopuze App :
Android / iOS Contents of Required Permissions Intent Microphone For conducting live streaming and recording videos on Shopuze Facebook, Instagram & other platforms Live.
To support voice search, voice commands, or voice-based interactions, you might need access to the microphone.
Camera To take photos of products, scan QR codes, or use augmented reality features for shopping.
For updating profile pictures, conducting live streams, and designing product layouts on the Shopuze app.
Storage To save and retrieve images, documents, and other data related to the app, such as product images and user-generated content. Network status Connect to the network Device information Collect device identification, version, device model, and idfv for security and risk management purposes Location To provide location-based services such as finding nearby stores or offering location-specific deals, you might need access to the user's device location. Notification To provide location-based services such as finding nearby stores or offering location-specific deals, you might need access to the user's device location. Contacts To offer features like sharing products or inviting friends, you might need access to the user's contacts. SMS To provide features like sending order confirmation via SMS or verifying the user's phone number.