Privacy Policy For Customers

For individuals who make purchases at stores using the Shopuze platform

1. Introduction :

   Shopuze offers software that merchants use to manage their businesses. If you've visited or made purchases from a store powered by Shopuze, we gather and use your information on behalf of that specific merchant. We do this based on the merchant's instructions, as they determine how and why your information is used. We act as a processor in this scenario. If you're curious about how a particular merchant or store handles your information, please refer to their privacy policy. Also, please take a look at our general privacy policy that covers everyone whose information we handle.

2. The information we gather about you and the reasons for collecting it :

   What we collect	How we utilize it
   Details you provide about yourself such as your name, billing address,shipping address, email address, phone number, and payment information.	In order to assist merchants with our services and empower them to manage their operations, we use this information. This includesfacilitating transactions, reviewing orders for potential fraud and risk,fulfilling orders, and reaching out to you with updates about new products or special offers.
   We gather details about how you interact with our websites, youraccount, and our platform. This includes information about the device and web browser you employ, your internet connection, your IP address, and specifics about how you navigate our websites and platform. We collect a portion of this data by utilizing "cookies" or similar technologies directly from your device. For a deeper understanding of how we employ these technologies, please refer to our Cookie Policy.	We furnish merchants with our services to facilitate their business operations (e.g., offering them insights into the number of visitors to their store and aiding in identifying and enhancing their store's performance).
   User Reviews and Ratings Guidelines	This policy sets guidelines for user-generated content, includingreviews and ratings. It may outline criteria for submitting reviews, moderation procedures, and the consequences of violating theguidelines.
   Return and Refund Policy	This policy explains the procedures and conditions for returning orexchanging products and getting refunds. It includes information about return timeframes, eligibility criteria, return shipping costs, and anyrestocking fees. Please refer to store’s Return and Refund policy to get more information about it.
   Shipping and Delivery Policy	This policy clarifies the shipping options available, estimated deliverytimes, shipping costs, and procedures for tracking orders. It also addresses any international shipping details and associated costs.Please refer to store’s Shipping and Delivery Policy to get more information about it.
   Cancellation Policy	This policy outlines the process and conditions for canceling an orderbefore it's shipped or delivered. It may cover cancellation fees, deadlines, and steps to initiate a cancellation. Please refer to store’s Cancellation Policy to get more information about it.

3. When and for what reasons we disclose your information to third parties :

   We collaborate with service providers to assist us in delivering services to our merchants. Beyond these service providers, we will only disclose your information in cases where we have a legal obligation to do so (such as complying with a court order) or when a Shopuze merchant directs us to share information on their behalf. If you have inquiries about how a merchant or store shares your personal information, it's best to reach out to the merchant or refer to their privacy policy.

4. Your control and authority over your information :

   When you visit or shop at a merchant's Shopuze-powered store, the merchant is the one in control of your information. This means that decisions about how long your information is kept or how it's used are made by the merchant, not Shopuze. Therefore, if you need to access, correct, delete, or transfer your information, you'll need to contact the merchant directly. If you reach out to us with a request, we'll pass it on to the merchant and assist them in fulfilling your request. If the merchant is no longer available, we might be able to help you directly. Keep in mind that certain rights regarding your data may only apply in specific situations and can be subject to legal limitations.

   Before submitting a request, review our comprehensive guide on data rights to ensure you understand the process and potential outcomes.

   Responses to data subject requests may have associated timelines due to processing and verification steps, so we appreciate your patience.

   Bear in mind that certain data might be crucial for the functioning of some services. Deleting this data could impact your user experience.

   For security reasons, you may be asked to provide additional verification to confirm your identity before we address your request.

   Periodically, we update our data processing and handling practices. We recommend staying informed by checking our policy updates.

   Please respect the seriousness of such requests; misuse or frivolous claims can strain resources and delay processing for genuine concerns.