Usage Policy

Updated and Effective as of 01 Jun 2024

Shopuze Usage Policy

The Comprehensive Commerce Platform -

Shopuze is more than just a platform; it's an ecosystem designed to empower even the most novice of merchants with robust tools and technologies.
1. Online Store Creation :
  Shopuze offers an intuitive interface allowing merchants to design, customize, and launch their online stores with ease. Its range of templates caters to diverse sectors, ensuring that every business can find a fit.
2. Physical Retail Integrations :
  Beyond the digital realm, Shopuze bridges the gap between online and offline. With POS (Point of Sale) solutions and integrations, businesses can offer a seamless shopping experience to their customers, whether they're in-store or online.
3. Expanding to Marketplaces :
  Shopuze also acts as a gateway to popular marketplaces, ensuring merchants have every opportunity to expand their reach and tap into a broader audience base.
The Philosophy of Open Commerce -

At its core, Shopuze values the limitless potential that comes from the free exchange of ideas and products. Commerce, in its truest form, thrives when there's a genuine exchange, innovation, and growth. Shopuze champions this by:
1. Supporting Niche Markets :
  Recognizing and catering to various niches ensures that even the most unique product finds its audience.
2. Encouraging Innovation :
  By offering tools that allow for customization and scalability, merchants are encouraged to bring novel ideas to the market.
Setting Boundaries: The Usage Policy -

While freedom is a pillar of Shopuze, it's essential to create a balanced and safe environment for all its users. The Usage Policy is a testament to this commitment:
1. Protecting All Stakeholders:
  The guidelines ensure that all interactions on the platform are respectful, legal, and ethical, safeguarding both merchants and customers.
2. Clarity on Prohibitions:
  Whether it's the sale of illegal items, promoting harmful ideologies, or any other activity that could harm the platform's integrity, the Usage Policy provides clear directives on what's not allowed.
3. Feedback and Evolution:
  Understanding that commerce and societal norms evolve, Shopuze remains open to feedback on its policies, ensuring they remain relevant and just.

Engaging in the activities listed below goes against our platform's guidelines and is strictly prohabited :

Protection of Minors:

We have a zero-tolerance policy towards the offering of goods or services, or any content submission that involves the exploitation or harm of children. This encompasses any material, imagery, or representation that displays child mistreatment, sexual abuse, or portrays minors in a sexual context.
Respect and Dignity:

The promotion, offering, or posting of goods, services, or content that involves harassment, bullying, slander, or intimidation towards any individual is strictly against our guidelines.
Inclusivity and Tolerance:

Our platform stands against endorsing, promoting, or condoning any form of hate or violence directed at individuals due to their race, ethnicity, color, nationality, religious beliefs, age, gender, sexual orientation, disability, medical condition, veteran status, or other discriminatory factors. Supporting or endorsing entities that propagate such views or advocate violence in the name of any cause is not permitted.
Legal Conformity:

Any offerings or content that may either violate or promote the violation of the laws specific to your operational or business jurisdiction are strictly prohibited on our platform.
Protecting Intellectual Rights:

We respect and uphold intellectual property rights. It is impermissible to offer goods, services, or content that may infringe upon the copyrights or trademarks owned by others.
Integrity and Safe Practices:

Engaging in activities that involve transmitting malware, hosting phishing sites, or any actions that disrupt or damage the operational efficiency of the Services, Shopuze's infrastructure, or any associated third-party services is strictly prohibited. We firmly discourage any form of deceptive business tactics or other illegal or deceptive activities that may compromise the trust and safety of our platform and its users.
Privacy and Sensitive Information:

We prioritize the security and confidentiality of users' information. Users are strictly prohibited from posting or uploading materials that include identifiable personal details, financial data, or other sensitive information, such as national identification numbers or account credentials, without the explicit consent of the concerned individual or an authorized representative. Additionally, our Services must not be employed for the gathering, storage, or management of health data that falls under regulations like HIPAA or other laws that govern the handling of safeguarded health data.
Self-Harm :

Distributing or selling goods, services, or content that advocate or encourage self-infliction is prohibited.
Unwanted Communications :

The platform prohibits the dissemination of unsolicited promotional or commercial electronic messages using its Services.
Terrorist Affiliations :

Promoting, funding, or implying association with terrorist entities through the sale of goods, services, or any uploaded content is strictly prohibited.
Prohibited Items:

The offering or promotion of goods or services that fall under, or give the impression of being, Restricted Items is not permitted on our platform;
"Materials" encompass any photographs, visuals, videos, graphics, textual content, audio clips, codes, information, data, or any other forms of content that are uploaded, gathered, created, stored, showcased, distributed, transferred, or associated with your Account. “Prohibited Items” means:
1. Certain Firearms
  1. a functional automatic weapon that hasn't been disabled
  2. Firearms that have been prohibited or recalled by regulatory agencies due to safety concerns
  3. Components, parts, or kits relevant to any firearm or weapon mentioned previously
2. Certain Firearm Parts
  1. Incomplete firearm frames or lower receivers, often referred to as "80% receivers"
  2. Magazines designed to hold in excess of 10 rounds
  3. Devices designed to accelerate the fire rate, known as "bump stocks"
  4. Any accessory, component, or assembly kit related to or containing the firearm elements mentioned above
  5. Equipment capable of launching grenades or rockets
  6. Handgrip enhancements, including supplementary grips for handguns
  7. Specialized ammunition, such as armor-piercing, incendiary, or explosive rounds
  8. Stock design featuring an integrated hole for the thumb
  9. Front-hand grip designed for firearms
  10. Any parts or modifications designed explicitly for evading metal detectors or security scanners
  11. Protective covering around the barrel, commonly known as a "barrel shroud"
  12. Barrel designs that can accommodate devices like flash suppressors, noise reducers, or silencers
  13. Devices intended to muffle the sound or reduce the flash of a gunshot, such as silencers or flash suppressors
  14. Mechanisms to increase the firing rate, like trigger accelerators or cranks
  15. "Skeleton stocks" designed to reduce the firearm's weight without impacting functionality
  16. Devices or mechanisms allowing the "disguised" appearance of a firearm, making them look like everyday objects
  17. Any tools or kits specifically designed for undetectable alteration or removal of firearm serial numbers

At our discretion and without prior notice, we may delete any content, suspend or terminate your account, or restrict your access to our Services/Platform should your actions, either within or outside our platform, breach the intentions or terms of this Usage Policy.

Shopuze reserves the right, though not the obligation, to oversee or probe any content and your interactions with the Services to ensure adherence to this Usage Policy, the Shopuze Terms of Service, or any other agreement set forth between you and Shopuze related to your utilization of the Services (collectively referred to as the "Terms"). We hold the final say in determining any breaches of this Usage Policy, and any enforcement measures, including opting for inaction, will be solely at our discretion.

Shopuze retains the right to update this Usage Policy, which includes alterations to the list of Restricted Items, by publishing a revised version at www.shopuze.com/usage_policy. Your continued engagement with the Services or access to your Account following any updates signifies your acceptance of the current Usage Policy. Should there be a discrepancy between the Usage Policy and the Terms, the Usage Policy will supersede, but solely for clarifying the inconsistency. Terms that are capitalized but remain undefined within this Usage Policy are as defined in the Terms.

When browsing through Shopuze's independent platform, if you come across content that breaches our guidelines, we encourage you to submit a complaint through the official website's contact support methods. Creating a positive online environment is a collective effort, and your vigilance is appreciated!

There are more area that are covered to use Shopuze’s Services/Platform :

Data Privacy and Security:
Users should not try to breach the platform's security measures or attempt to access data not intended for them. They should respect others' privacy and not collect, store, or disseminate personal data without explicit consent.
Content Standards:
All user-generated content should be respectful and not include harmful or offensive language, graphic violence, or explicit content without proper warnings.
Third-party Links :
If users provide or make use of third-party links, they should be clear that these are not endorsed by, directly affiliated with, maintained, or sponsored by the platform.
Minors :
Establish and clarify guidelines for users who are minors, ensuring the safety and appropriate use of the platform for younger audiences.
Backup :
The platform employs regular backups, but users are encouraged to maintain personal backups of vital information. The platform isn't liable for data loss due to unforeseen circumstances.
Country-specific Regulations :
Users are responsible for ensuring they're in compliance with their local regulations while using the platform. The platform may restrict services in certain regions based on local regulations.
Compatibility :
While the platform strives for widespread compatibility, not all features may be accessible on all devices or browsers. Regular updates to the platform or app are recommended for optimal experience.
Misuse of Services :
Users should not disrupt or interfere with the service, its servers, or the networks connected to it. Any activity meant to render the service dysfunctional is strictly prohibited.
Commercial Activities :
Unsolicited promotional activities, spam, or advertisements are not allowed unless expressly permitted. Use of the platform for pyramid schemes or other forms of solicitation is forbidden.

The following content includes various guidelines & policies for alcohol products, food, medical devices, and electronic cigarettes :

Alcohol Products

Selling alcohol on Shopuze requires adherence to the specific laws and regulations relevant to your business location and sales territory. The onus is on you to familiarize yourself with these regulations. While this content offers guidance, it's not a substitute for legal counsel; it's advisable to seek your own legal guidance to understand potential legal implications in your region and your target sales regions. Non-compliance may lead to Shopuze removing listed products or shutting down your online storefront.

Given the age restrictions associated with alcohol purchases in various regions, Shopuze highly advises implementing age verification for your store. Additionally, providing clear details on the shipment and delivery durations for alcoholic items is recommended.It's essential to follow the legal guidelines of the destination country to prevent any potential legal issues.
Food Products

Shopuze prioritizes the well-being and safety of consumers. Therefore, when listing food-related items, adherence to our guidelines is essential.Always ensure that you understand the specific legal regulations and standards applicable to your area and destination area, as this list is general and might not capture every restricted item in every jurisdiction.
1. The subsequent food items are not allowed for listing:
  1. Dairy products that aren't pasteurized (with the exception of cheeses compliant with governmental standards)
  2. Fruit or vegetable juices that haven't undergone pasteurization
  3. Wild mushrooms, excluding morels and shiitakes
  4. Acai berries or their seeds
  5. Out-of-date food items
  6. Foods procured with governmental assistance
  7. Items from the frozen food category
  8. Edibles without proper labeling
  9. Non-compliant dietary supplements or herbal products.
  10. Imported foods that don't meet local regulations or standards.
  11. Items lacking proper nutritional information or ingredient listing.
  12. Meats not inspected or approved by relevant health authorities.
  13. Home-canned or jarred products without proper preservation and labeling.
  14. Homemade alcoholic beverages.
  15. Foods containing harmful or banned additives.
2. Companies/Sellers/Merchants are required to follow these guidelines when listing approved food items :
  1. Ensure food items are appropriately packaged and stored in safe conditions.
  2. Clearly display the expiry date in the item details.
  3. Specify the delivery process for items with limited shelf life, guaranteeing receipt before they expire.
  4. Provide a legible image of the food's label.
  5. Verify that all ingredients are disclosed in the listing to inform buyers with allergies or dietary restrictions.
  6. Ensure that all claims, such as "organic" or "gluten-free," are genuine and certified.
  7. Offer information on the origin or source of the food item, highlighting if it's locally-sourced or imported.
  8. Clearly state any return or refund policies, especially considering the perishable nature of some products.
  9. Recommend pairing or serving suggestions for gourmet or unique products.
  10. Inform customers about potential cross-contamination risks if the product is processed in facilities handling allergens.
Medical Devices

When selling medical devices and accessories on Shopuze, it's crucial to adhere to the applicable laws and regulations governing your operations. The specific legal requirements you'll need to follow vary based on your store's location as well as your target market.

It's incumbent upon you to understand and act according to this legal information. While this content aims to guide you, it doesn't serve as legal counsel. It's advisable to engage with a legal expert to grasp the intricacies of the laws in both your operating and selling regions.

Non-compliance with these laws may result in Shopuze taking actions such as product removal or even store termination.

Moreover, be mindful of the legal stipulations of the countries you're shipping to, ensuring you stay on the right side of their regulations.

Companies/Sellers/Merchants are required to follow these guidelines when listing approved medical devices or accessories :
1. Always ensure that the medical devices and accessories have the required certifications, be it from the FDA, CE, or any other relevant regulatory body.
2. Always provide comprehensive instructions for use, potential side effects, or complications that might arise from the use of the device.
3. Highlight any safety precautions or measures that should be observed while using the device.
4. Stay updated on product recalls, and ensure that you're not listing products that have been recalled for safety or other issues.
5. Always provide detailed information about the manufacturer, including their certifications, history, and contact information.
6. For accessories or parts, mention which devices or brands they're compatible with.
7. Remember, medical devices and their accessories have a direct impact on health, so transparency, clarity, and adherence to all guidelines are paramount.
E-cigarette

Selling vaping products on Shopuze requires that you strictly follow the legal regulations and guidelines pertinent to your business. The applicability of these regulations hinges on both your store's location and your target market.

It's crucial to recognize that different regions have varying restrictions, especially concerning age and delivery. Therefore, Shopuze emphatically advises sellers to implement age checks and provide health warnings for e-cigarette products, especially when transactions occur in remote settings like online platforms.

Moreover, be mindful of the legal laws & regulations of the countries you're shipping to and your store's location, ensuring you stay on the right side of their regulations.

Shopuze strictly prohibits the posting of any restricted content or guidance descriptions. Any breach of this guideline grants Shopuze the authority to enforce appropriate sanctions.

It's imperative for users to adhere to these stipulations, along with any other commodity management rules and announcements set by the platform. Non-compliance could result in significant repercussions.

Intellectual Property Guidelines

Shopuze rigorously enforces a ban against users listing or selling items that may infringe upon the intellectual property rights of third parties. Unauthorized dissemination of information that potentially violates another's intellectual property rights is also forbidden on our platform.

When a seller lists information or products that appear to violate the intellectual property rights of another party, the rightful owner or a purchaser may lodge a complaint. In response, Shopuze will conduct random inspections of store details, product listings (including those not currently on sale), and product group titles. If potential infringement is detected, the questionable content or products will be retracted or removed. Depending on the nature of the alleged infringement, Shopuze reserves the right to take disciplinary action against the store under scrutiny.

Types of Infringements and Definitions :
1. Trademark Violation : Using a trademark that is identical or similar to a registered trademark on comparable goods without the authorization of the trademark holder, or engaging in actions that obstruct or disrupt the rightful use of the registered trademark by its owner, compromises the legitimate rights and interests of said trademark holder.
2. Copyright Violation : Unauthorized utilization of copyrighted materials, encompassing elements like written content, imagery, video footage, melodies, and software, without the explicit consent of the copyright holder, is a breach of copyright laws.
Infringement at the tangible product level includes, but isn't limited to
1. Forgery physical items or their associated packaging.
2. Legitimate physical items or packaging that incorporate unlicensed copyrighted materials.
Intellectual Property Concerns (including, but not limited to) :
1. While the product and its packaging may be compliant, the store's use of unauthorized images, text, and other copyrighted content is not.
Patent Violations :
1. Selling and displaying products that infringe on someone else's patents (be it design patents, utility patents, or invention patents) or any unauthorized use of another person's patented work without the consent of the patent holder.

Content Violation Guidelines

The Shopuze platform strictly prohibits the upload of content that falls under the following violations. Should any breaches of these guidelines occur, Shopuze reserves the right to take appropriate actions against the non-compliant content and the account, as outlined in the "Content Violation Guidelines".

Unlawful Content :
1. Sharing content that threatens the national security of any country, discloses classified state information, attempts to overthrow governmental authority, or disrupts national cohesion;
2. Sharing content that damages a nation's dignity or its core interests;
3. Publishing content that goes against a nation's stance on religious freedom, or that promotes extremist beliefs and outdated superstitions;
4. Disseminating false narratives or content that destabilizes societal harmony and peace;
5. Distributing explicit, violent, or incendiary materials including but not limited to content that is pornographic, promotes gambling, or incites harm and violence;
6. Uploading any other content that is explicitly in violation of established laws and regulations.
Inappropriate Content Related to Sexuality or Violence :
1. Sharing content that showcases acts of violence or threats, including self-harm or suicide;
2. Displaying or promoting explicit sexual actions or pornographic material;
3. Uploading imagery or videos with sexually suggestive, explicit, or provocative themes;
4. Disseminating images, descriptions, or content that involves child exploitation, abuse, or any sexual context concerning minors.
Discriminatory or Harmful Speech :
1. Targeting or denigrating individuals based on their race, ethnicity, nationality, disability, religious beliefs, caste, gender, sexual orientation, or significant health conditions;
2. Encouraging racial or ethnic animosity, discrimination, or disrupting racial or ethnic harmony;
3. Advocating or glorifying violent actions through words or imagery;
4. Promoting or disseminating information related to terrorist or extremist groups.
Unwanted Content :
1. Sharing irrelevant, redundant, or nonsensical content;
2. Employing automated tools or software to distribute content indiscriminately;
3. Utilizing Shopuze services to transmit unsolicited content without the recipient's consent;
4. Disseminating misleading or deceitful information, including, but not limited to, information that poses potential transactional hazards.
Infringement of Third-party Rights :
1. Unauthorized disclosure of someone else's information, encompassing personal identification details and online credentials;
2. Misappropriating the rights of others, such as falsely using someone's name, likeness, trademarks, copyrights, leading to infringement of their legal entitlements;
3. Engaging in behaviors that harass or malign others, including personal denigrations, slander, or derogatory remarks.

Transaction Security Guidelines

Guidelines for Online Transaction Violation :
1. Order not shipped :
  1. Once an order is confirmed, if the seller fails to fulfill their delivery commitment within the agreed-upon timeframe, or doesn't ship the product at all, and the buyer raises a concern with the platform, appropriate actions will be taken.
2. The products don't align with the agreed-upon terms :
  1. The products supplied by the seller don't meet the specifications laid out in the transaction agreement. This includes discrepancies in material, component type, category, safety standards, significant flaws or defects, missing primary functions, outdated quality, incomplete quantities, among others.
3. Failure to honor a commitment :
  1. The seller's failure to uphold commitments includes, but is not limited to, the subsequent :
    1. The seller doesn't deliver on promises of discounts, gifts, or additional benefits outside the primary transaction to the buyer;
    2. The seller neglects to offer promised after-sales support, including returns, exchanges, parts, repairs, guarantee, or warrantee;
    3. The seller doesn't meet service promises as outlined in promotional guidelines or service contracts;
    4. Any other unfulfilled promises made by the seller (unless specified differently).
Guidelines for Fraudulent Behavior in Offline Transactions :
1. Sellers who deceitfully collect payments without dispatching the products.
2. Buyers who engage in deceptive practices like not paying for items they've received.
Buyers who engage in deceptive practices like not paying for items they've received.
Other Guidelines related to Transaction Security :
1. Secure Payment Methods :
  1. Using secure and recognized payment methods is the foundation of a safe transaction.
  2. Utilize the platform's built-in payment gateways that often provide protection against fraud.
  3. Direct bank transfers or unofficial payment methods might not have mechanisms in place to safeguard your money.
  4. Always ensure that the payment gateway you're using is up-to-date with the latest security protocols to keep your financial details safe.
2. Communication :
  1. Keeping communication within the platform is pivotal.
  2. Platforms often monitor chats for signs of fraud, plus it ensures there's a record of all interactions. If a seller or buyer is pushing to communicate or finalize deals off-platform, consider it a red flag.
  3. External communications might hide malicious intentions, such as phishing attacks or scams.
3. Document Everything :
  1. A clear record of transactions and communications can be beneficial if disputes arise. Whether you're a buyer or seller, taking photos of the item before sending or upon receipt can be proof of its condition.
  2. Storing receipts, email exchanges, and chat logs can come in handy during disagreements or issues.
4. Avoid Pressure Tactics :
  1. Scammers often use pressure tactics to rush a decision. If someone is aggressively pushing for a quick sale, payment, or decision, take a step back and reassess.
  2. A legitimate buyer or seller will understand your need to be cautious and deliberate.
5. Updates and Software :
  1. An updated system is a secure system. Regularly updating your device and software patches vulnerabilities.
  2. Using recognized antivirus and anti-malware tools can detect and neutralize threats that could compromise your transaction's security.
6. Educate Yourself :
  1. Being informed is a powerful tool. By learning about the latest scams, tactics, and threats in online transactions, you can preemptively avoid many pitfalls.
  2. Sharing your knowledge with friends and family can also help create a community that's vigilant against fraud.
7. Stay Informed :
  1. Platforms often release updates, guidelines, or news regarding transaction safety.
  2. Regularly checking for these updates ensures that you're equipped with the latest information to keep your transactions secure.
8. Report Suspicious Activities :
  1. If something feels off or you spot a dubious listing, report it. Platforms rely on user feedback to keep the environment clean. Your vigilance can prevent others from becoming victims of scams.

By meticulously following these guidelines, you equip yourself with the knowledge and tools necessary for secure transactions, ensuring a hassle-free experience for all involved parties including buyers and sellers.

Usage Policy

Shopuze Usage Policy

The Comprehensive Commerce Platform -

Online Store Creation :

Physical Retail Integrations :

Expanding to Marketplaces :

The Philosophy of Open Commerce -

Supporting Niche Markets :

Encouraging Innovation :

Setting Boundaries: The Usage Policy -

Protecting All Stakeholders:

Clarity on Prohibitions:

Feedback and Evolution:

Protection of Minors:

Respect and Dignity:

Inclusivity and Tolerance:

Legal Conformity:

Protecting Intellectual Rights:

Integrity and Safe Practices:

Privacy and Sensitive Information:

Self-Harm :

Unwanted Communications :

Terrorist Affiliations :

Prohibited Items:

There are more area that are covered to use Shopuze’s Services/Platform :

Data Privacy and Security:

Content Standards:

Third-party Links :

Minors :

Backup :

Country-specific Regulations :

Compatibility :

Misuse of Services :

Commercial Activities :

The following content includes various guidelines & policies for alcohol products, food, medical devices, and electronic cigarettes :

Alcohol Products

Food Products

Medical Devices

E-cigarette

Intellectual Property Guidelines

Content Violation Guidelines

Unlawful Content :

Inappropriate Content Related to Sexuality or Violence :

Discriminatory or Harmful Speech :

Unwanted Content :

Infringement of Third-party Rights :

Transaction Security Guidelines

Guidelines for Online Transaction Violation :

Order not shipped :

The products don't align with the agreed-upon terms :

Failure to honor a commitment :

Guidelines for Fraudulent Behavior in Offline Transactions :

Other Guidelines related to Transaction Security :

Secure Payment Methods :

Communication :

Document Everything :

Avoid Pressure Tactics :

Updates and Software :

Educate Yourself :

Stay Informed :

Report Suspicious Activities :